Cookie Policy

Cookies are small text files, which often include a unique identifier that is sent by a web server to your computer, mobile phone or any other internet enabled device (“device”) when you visit a website. Cookies are widely used in order to make websites work efficiently and help provide us with business and marketing information to enable us to make informed decisions on the development of our websites.

We use the following types of cookies:

  • Essential – Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
  • Performance – Performance cookies help owners understand how the website is used by visitors. This information can then be used to improve the way the website works.
  • Preference – Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.
  • Statistics – Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.
  • Marketing – Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third-party advertisers.
NameDescriptionPurposeType
_RequestVerificationTokenPrevents CSRF attacksEssentialSession
has_jsRegisters whether user has activated JavaScriptEssentialSession
JSESSIONIDUsed by metrics.responsetap.com to preserve user states across page requestsEssentialSession
rc::aUsed by Google to distinguish between humans and botsEssentialPersistent
rc::bUsed by Google to distinguish between humans and botsEssentialSession
rc::cUsed by Google to distinguish between humans and botsEssentialSession
_lc.visitor_id.g11128833_173.group.173Used by Yomdel for tracking live chatEssential999 days
_lc.vv.group173Used by Yomdel for live chatEssentialSession
adviserBrandingTo display the correct adviser / firm to user when navigating to websiteEssentialSession
FontsLoadedInforms the site that fonts have successfully loadedEssentialSession
lc_window_state.group173Used by Yomdel for controlling state of live chat message window (i.e. open or minimised)EssentialSession
message_text.group173Used by Yomdel for sending live chat messageEssentialSession
notification(status_ping).group173Used by Yomdel for maintain an active connection for live chat messagesEssentialSession
_osm_topt_tokenUsed by openstreetmap.org to provide user with map viewEssential1 day
recent_window.group173Used by Yomdel for tracking the active live chat message windowEssentialSession
auto_callback.group173Used by Yomdel for live chatEssentialSession
notification[personal_invitation].group173Used by Yomdel for live chatEssentialSession
.AspNetCore.Antiforgery.#Used to help prevent Cross-Site Request Forgery (CSRF) attacksEssentialSession
CookieConsentUsed to store the user’s cookie consent state for the current domainEssential1 year
adiLPUsed by ResponseTap to allow linking of website visitor behaviour to telephone callsPerformance1 day
adiSUsed by ResponseTap to allow linking of website visitor behaviour to telephone callsPerformance1 day
adiVUsed by ResponseTap to allow linking of website visitor behaviour to telephone callsPerformance1 year
adiViUsed by ResponseTap to allow linking of website visitor behaviour to telephone callsPerformance30 minutes
_livechatUsed by livechatinc.com to hide user’s personal customisation of LiveChatPreference3 years
_livechat_lastvisitUsed by livechatinc.com to store when user last used LiveChatPreference3 years
3rdpartyUsed by livechatinc.com to hide user’s personal customisation of LiveChatPreferenceSession
main_window_timestamp#Used by livechatinc.com to hide user’s personal customisation of LiveChatPreferenceSession
_adiCookieCheckProvide statistics of what pages the user has visited and how often an ad click leads to a sale or other actionsStatisticsSession
_dc_gtm_UA-#Controls loading of Google Analytics script tagStatistics1 day
_gaTo generate statistical data on how visitor uses the websiteStatistics2 years
_gatUsed by Google Analytics to control request rateStatistics1 day
_gidTo generate statistical data on how visitor uses the websiteStatistics1 day
_hjidTo obtain data on visitor behaviourStatisticsPersistent
_vwo_uuid_v2Optimise website relevance to visitorStatistics1 year
collectSend data to Google Analytics on user’s device and behaviourStatisticsSession
ubpvDetermines if visitor leaves website straight awayStatistics6 months
ubvsCollects information of user visits (frequency, duration) to websiteStatistics179 days
ubvtCollects information of user visits (frequency, duration) to websiteStatistics2 days
v.gifUsed by visualwebsiteoptimizer.com to optimise website relevance to visitorStatisticsSession
_hjTLDTestUsed by HotJar to track how users interact with a pageStatisticsSession
_fbpUsed by Facebook to deliver advertsMarketing3 months
_gcl_auUsed by Google AdSense for advertisement efficiencyMarketing3 months
_hjIncludedInSampleStatistics for user’s navigationMarketingSession
ads/ga-audiencesUsed by Google AdWords to re-engage visitors based on behaviourMarketingSession
frUsed by Facebook to deliver advertsMarketing3 months
i/jotUsed by Twitter to allow third party advertisers to target relevant advertsMarketingSession
GPSUsed by YouTube to enable geographical GPS trackingMarketing1 day
IDEUsed by Google DoubleClick to report user’s actions with adsMarketing1 year
MUIDUsed by bing.com for Microsoft to track user across multiple domainsMarketing1 year
MUIDBUsed by bing.com to register user data across websites to measure efficiency of adsMarketing1 year
NIDUsed by Google to identify returning users for targeting adsMarketing6 months
pagead/1p-conversion/#Used by Google to track interactions with adsMarketingSession
pagead/1p-user-list/#Used by Google to track interactions with adsMarketingSession
PREFUsed by YouTube to keep statistics on how visitors use YouTube videos across different sitesMarketing8 months
r/collectUsed by doubleclick.net to send user device and behaviour data to Google AnalyticsMarketingSession
test_cookieChecks if the user’s browser supports cookiesMarketing1 day
trUsed by Facebook to deliver adsMarketingSession
VISITOR_INFO1_LIVEUsed by YouTube to estimate the user’s bandwidth for videosMarketing179 days
YSCUsed by YouTube to log statistics on what YouTube videos the user has seenMarketingSession
SL_C_23361dd035530_KEYUsed to collect statistical data related to the user’s website visits, to enable media and marketing agencies to customise online advertising.Marketing1 year
SL_L_23361dd035530_KEYUsed to collect statistical data related to the user’s website visits, to enable media and marketing agencies to customise online advertising.MarketingPersistent

How to withdraw consent to, control, and/or delete cookies

It is possible to remove cookies or block them from recording this information. You also have the option of blocking third party cookies only.

This option is generally found within the Options menu then Privacy section of your particular browser. Each browser is slightly different and constantly updating.

For more information consult the Help menu of your browser. The links below provide information on how to manage cookies on popular browsers:

To find information relating to other browsers, visit the browser developer’s website.

This information has been provided to show our commitment to legislation regarding cookie awareness so that you can understand what cookies we use and why we use them. This ensures transparency in the data collected on you.

Further information

https://ico.org.uk/for-organisations/guide-to-pecr/guidance-on-the-use-of-cookies-and-similar-technologies/

http://www.allaboutcookies.org

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